10 Ways to Gracefully Turn Down Some “Difficult” Client Requests

There’s no scope creep like web development scope creep. The trouble with doing a web project, is the perception that because it’s a website, any change can be done easily and quickly. Not necessarily, and especially when requests start getting beyond the agree scope of the project. Luckily, here are some handy tips on gracefully dealing with difficult requests from clients, that help everyone stay civil, involved, engaged – and to spec.

Link: ideasonideas – Eric Karjaluoto discusses design, brands and experience � Blog Archive � How to disarm 10 difficult client observations/requests.

"Unveiling a solution is arguably the most harrowing aspect of the creative process. In our last post we talked about how we can work to better service our clients. In this one, I’ll share some of the best responses we have to questions that can often derail an otherwise effective solution."